Back in February 2009 I treated myself to a Resident Evil XBOX 360 Elite from Game and in all honesty I haven’t really played it much. It’s only been on maybe 10 days since I’ve bought it but I’ve got a bit more time of my hands these days so I’m starting to play it more and I’ve noticed that is sounds like a hoover when you’re playing a game.

I’m usually playing my XBOX at night and I have to keep the TV volume down so the audio is instantly drowned out by the noise of the XBOX and I would actually go as far as saying that my hoover is quieter than the XBOX (that may be a slight exaggeration but not by much!) so there isn’t that much that I would consider “Elite” about this XBOX.

So off I went and emailed Microsoft about this problem and what they would do about it (mainly because I was being lazy and was hoping they would pick it up and drop off a new one rather than me have to take it back to the store) and I got the following response:-

Thank you for contacting Xbox Support.

To deliver high definition gaming experiences, the Xbox 360 packs state-of-the-art processing power into a small package. To create an optimal operating environment for hardware with that kind of power, special considerations were taken to control the temperature of the console by optimizing the speed of the cooling fan. Additionally, the Xbox 360 features a high-end disc drive that spins at a very fast rate. These factors combine to enable faster response times and high fidelity, high definition games with more characters, and richer worlds than ever before. We’re confident that as soon as gamers see the spectacular Xbox 360 graphics and hear the amazing surround sound in the games, they’ll understand why we’ve packed so much power into the system.

Kind regards

Xbox Service and Support Team

To me that doesn’t answer my question at all and sounds more like “thank you for buying a dyson”.  Maybe if I buy a dyson then I’ll actually get my XBOX!